Frequently asked questions
How can I track my order?

Each of our orders comes with a corresponding tracking number, ensuring that you can track the trajectory of your order.
Can I change my order details?

Certainly, you can make changes to your order before it is shipped.
Can I cancel my order?

For orders that have already been shipped, cancellation is not currently supported. Orders that have not been shipped can be canceled.
When will my order be shipped?

Orders are typically shipped within 3-5 days after placement.
Why did I not receive my full order?

It is extremely rare for us to miss items in shipments. In the unlikely event that this occurs, we will promptly arrange for a replacement to be sent.
What payment methods do you accept?

We currently accept payments through PayPal.
Does the price include taxes?

Yes
Are there any discount codes available?

Certainly, we will be offering appropriate discounts.
What payment options can I use?

PayPal
How much is the shipping fee?

Shipping costs differ across logistics companies, and the actual fee depends on the specific carrier used.
Do you offer international shipping?

Yes
Which courier service do you use for delivery?

It depends
How long does delivery take?

Packages are typically delivered within 10 to 15 days after shipping.
What should I do if my package is lost?

Lost packages are handled on a case-by-case basis.
How can I request a return?

Regarding returns, please contact our customer service via email to initiate the return process.
What is your return policy?

If the product is without issues, the buyer will be responsible for the return shipping cost. Please send the item back to our designated warehouse address. Upon receipt, we will inspect the product and process your refund once everything is confirmed to be in order.
How can I exchange an item?

Regarding exchanges, we need to receive and confirm that the returned item is in good condition before we can reship the replacement.
Do I need to pay for return shipping?

Yes
What should I do if I receive a defective item?

If you encounter any quality issues, please promptly notify us so that we can resolve the matter at the earliest opportunity.
How do I create an account?

You can create an account using your email address and set a password to log in.
How do I choose the right size?

Regarding product dimensions, the details can be found on the product page.
What materials are used in your products?

Information regarding product materials can be found on the product page.
Where can I find detailed product information?

Regarding product , the details can be found on the product page.
How many color options are available for your products?

Regarding product color, details can be found on the product page.
When will out-of-stock items be restocked?

Out-of-stock items are usually restocked within one week.
How do I use a discount code?

We will set up coupons on the storefront page for customers to use.
Do you offer membership discounts?

Yes
How can I get discount updates?

We will set up coupons on the storefront page for customers to use.
Do you support bulk purchases?

No
What should I do if my product has a quality issue?

If you encounter any quality issues, please promptly notify us so that we can resolve the matter at the earliest opportunity.
Can I request a repair?

No
Do you offer a warranty service?

Yes. For after-sales repairs, you will need to cover the shipping costs to send the item to our factory in China.